Filters

Quickly find conversations with advanced filters

Filters allow you to quickly find the conversations you're looking for among all those managed by your agents.

Available filters

Show only conversations managed by a specific agent. Useful when you have multiple agents configured.

Filter conversations based on their current status:

Status	Description
In Progress	Active conversation with recent exchange
Opportunity	Interested potential customer
Potential Customer	Qualified lead to follow up
Quote Request	Customer who requested a quote
Follow-up	To be contacted again for updates
Contacted	Customer already contacted
Waiting Response	Waiting for customer response
Info Only	Informational request only
Not Interested	Customer not interested
Spam	Spam or irrelevant message

Filter by origin channel:

Filter by date range:

Select one or more tags to filter conversations containing them.

Multiple tag filter

When selecting multiple tags, conversations that have at least one of the selected tags will be shown.

Sort results by:

Criterion	Description
Last update	Most recent first (default)
Creation date	Chronological creation order
Message count	Most active conversations first

You can choose the order:

You can combine multiple filters for precise searches. All active filters are applied together (logical AND).

Practical examples:

Click Reset to remove all filters and return to the complete view.

The search bar searches in the conversation title/name. For a broader search, combine with appropriate filters.