Roles

Understand roles and permissions in Leader24

Leader24 uses a role system to control access to features.

Permissions Table

Feature	Owner	Admin	Member
Dashboard	Yes	Yes	Yes
View conversations	Yes	Yes	Assigned only
Create agents	Yes	Yes	No
Edit agents	Yes	Yes	No
Delete agents	Yes	Yes	No
Connect WhatsApp	Yes	Yes	No
Manage widget	Yes	Yes	No
View leads	Yes	Yes	Assigned only
Export leads	Yes	Yes	No
Invite members	Yes	Yes	No
Edit roles	Yes	No	No
Remove members	Yes	Members only	No
Organization settings	Yes	Yes	No
Delete organization	Yes	No	No
Billing	Yes	No	No

Role Changes

Only the Owner can change member roles. Admins cannot change roles.

The Owner is the organization owner:

Admins manage daily operations:

Members have limited access:

Only the Owner can change roles:

Restrictions

The Owner role cannot be changed. There is always one Owner per organization.